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Listening. Understanding. Connecting.


VIA LINK provides information, referrals, training, and crisis intervention to people, organizations, and communities so they can help themselves and others.   



VIA LINK’s roots date back to the 1920s in Southeast, Louisiana when the region along with the rest of the nation faced the hardships of the Great Depression. By 1972, an organization known as the Volunteer and Information Agency was formed. Realizing a need for suicide prevention and crisis services, the agency added these services in 1990. The organization modified its name and mission to focus on the provision of information and crisis services for the Southeast Louisiana. The 2-1-1 service was added in 2001. VIA LINK operates as a non-profit organization and is classified as a 501c3.

Today, VIA LINK houses the 2-1-1 Contact Center, crisis counseling services, the Homeless Managament Information System (HMIS), community resource databases, and contractual Call Center services.

VIA LINK serves Orleans, Jefferson, Lafourche, Plaquemines, St. Bernard, St. Charles, St. John the Baptist, St. Tammany, Tangipahoa, and Washington parishes. Governed by a volunteer Board of Directors, VIA LINK is committed to serving the community and fulfills an important mission of helping individuals and families understand the resources and services available and helping them connect to these services. With a focus on improving the daily life of those who turn to VIA LINK as well as helping those in crisis, VIA LINK appreciates donations to keep the agency operating.