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Our 2014 Community Resource Directory with 3000 resources is now available for purchase.  Click on icon below to order yours today!

We are looking for Volunteers.  Training is extensive.  If interested, please email for more information.

Are you bilingual in Vietnamese and English and would like to be trained as a part-time Call Center Counselor?  Paid positions are available.  If interested, please email


Please note:  U-verse does not support several of the N11 numbers, including 211.  If you have phone service with U-verse, you can only reach us by dialing 800-749-2673.

Listening. Understanding. Connecting.

VIA LINK provides information, referrals, training, and crisis intervention to people, organizations, and communities so they can help themselves and others.   



VIA LINK’s roots date back to the 1920s in Southeast, Louisiana when the region along with the rest of the nation faced the hardships of the Great Depression. By 1972, an organization known as the Volunteer and Information Agency was formed. Realizing a need for suicide prevention and crisis services, the agency added these services in 1990. The organization modified its name and mission to focus on the provision of information and crisis services for the Southeast Louisiana. The 2-1-1 service was added in 2001. VIA LINK operates as a non-profit organization and is classified as a 501c3.

Today, VIA LINK serves Orleans, Jefferson, Lafourche, Plaquemines, St. Bernard, St. Charles, St. John the Baptist, St. Tammany, Tangipahoa, and Washington parishes. Governed by a volunteer Board of Directors, VIA LINK is committed to serving the community and fulfills an important mission of helping individuals and families understand the resources and services available and helping them connect to these services. With a focus on improving the daily life of those who turn to VIA LINK as well as helping those in crisis, VIA LINK appreciates donations to keep the agency operating.